Shipping policy

Thank you for choosing Smoochy Poochy for your dog(s)!

Cost of shipping is shown at the time of cart.  The cost is our cost to ship your item from Ontario to your location.  Various service options are available to you to suit your needs and preferences.  

Duties & Taxes

Orders shipped to locations outside Canada may be subjected to duty & taxes by your country when the item arrives at its destination. The delivery agent will collect these fees when your order is delivered.

We do our best to prevent these charges; however, we are not able to guarantee that charges will not be applied by your country upon arrival.

Very rarely international orders may be held up by customs at the country of landing. We do our best to prevent these delays; however, this is outside of our control and we cannot be held responsible for delays due to international customs processing delays.

Changing an order after it’s placed

We encourage you to carefully proofread your order confirmation email for any errors or typos. Please contact us immediately if you discover an error in the shipping address and we may be able to correct the error before the order proceeds to the shipping department.

We cannot reroute a package that has been shipped with the incorrect address. If the current resident at the incorrect address refuses the package it may be sent back to us. It will re-ship at your cost.

Rush Orders

We may be able to accommodate rushed orders. Please contact us by phone at 905-596-2275 if you need your order to be rushed and we will do our best to accommodate you. Rush orders include a non-refundable additional courier shipping charges.

Back Orders

We do our best to produce enough of every colour and size but we occasionally run out of certain sizes and colours, especially later in the summer season. We recommend shopping early for the best selection.

If the size or colour of the item you would like to order is unavailable, please contact us at info@smoochypoochy.com with the style, size and colour you were looking for. We will notify you when it becomes available for order.